About Us

FRESHGRADE (Classic) Support Resources

Have questions? Problems with Classes? Need more information?

IMS Contact Information: https://servicedesk.surreyschools.ca

Call: 604-595-6000

SD36 CSL Resources

David A'Bear: abear_d@surreyschools.ca

Lindsey Frederickson: frederickson_l@surreyschools.ca

Angela Kailley: kailley_a@surreyschools.ca

Contact IMS if:

You are a Surrey Schools employee and can't log into FreshGrade Classic
You are a teacher and are having problems with your class(es)
- new student not in class*
- student has left class but still on list*
- student showing in wrong grade*
- student's name misspelled*
- information is correct in MyEdBC but not in FG
- Unable to see portfolio history
Job share is not able to see the class
Can't log into FreshGrade (teacher or student)
You need help resetting student password(s)
You or your school are experiencing network/connectivity issues (artifacts won't upload, is taking too long, network is slow)
Parent cannot see all children's portfolios

*Please confirm with your office staff that MyEdBC information for student is current/accurate and a valid SD36 FreshGrade Permission Granted program code has been added. A new student to the district may take 2-3 business days to be visable within FreshGrade while MyEdBC changes may take 1-2 business days. If still an issue, contact IMS Service Desk and provide details including student name, PEN, division number.

Contact CSL team if:

You have application-related questions not related to classes or student rosters set up of correct subjects, grades not selected
Assessment tools not created correctly
Category weighting not correct
Your school has a request for training